Shipping & Returns

If you are concerned about possible shipping issues, such as excessive delays, loss or damage, you may add Worry-Free Delivery Protection to your order. In general, eligible shipping issues, such as damage caused during transit or packages lost during shipment, may qualify for partial or full compensation in accordance with the applicable protection terms.

How to Add Worry-Free Delivery® Protection:
* Add your items to the cart and go to the Shopping Cart page. The Worry-Free Delivery® option will automatically appear with the applicable price for your order. Simply check the box to add the protection before checkout.

• Please review the coverage details and terms carefully before purchasing.
• Claims must be submitted through the Worry-Free Delivery option on your order page.
• Claims submitted outside the required timeframe may not be eligible for compensation.

• If you experience any issue with your order, please contact us within 7 days of delivery. 
  Return or exchange requests must be submitted within 7 days after receiving the order.
• Refunds are accepted for accessories, wigs, and standard-size costumes.
• Custom sizes and customized costumes are non-refundable. 
  Our dressmaker will begin working on your custom dress within 2 days of receiving your payment, and once the process has started, it is not possible to cancel the order. Please make your decision carefully.
  
• Cross-dressing costumes are custom-made and can't be returned or exchanged.
• Items that have been washed or altered can't be returned.
• We offer replacement parts or a replacement item if the product has a manufacturing defect that affects its intended use or appearance, or if we shipped the wrong item.
  
  (+ Please purchase only if you are comfortable with the natural variations and minor imperfections that may come with handmade products. If you are unable to accept minor imperfections, our products may not be suitable for you.
  Due to the handmade nature of cosplay products, minor imperfections such as loose threads, glue marks, color variations, uneven coloring, slight surface imperfections, bubbles, glue residue, or minor differences in assembly are considered normal and are not regarded as defects. Minor wrinkles, small scratches, slight bumps, or loose connections caused during shipping are not considered quality issues. If any parts become detached during transportation but can be easily reattached using the glue provided, this is also not considered a product defect.)
• If the return is due to the buyer's personal reasons, the buyer is responsible for all shipping costs, including the original shipping and return shipping.
• Please make sure your shipping address, phone number, and email are correct before placing your order. If a package can't be delivered because of an incorrect address, failed delivery attempts, refusal, missed pickup, unpaid required charges, or the recipient can't be reached, the parcel may be handled according to the carrier’s local disposal policy and may not be retrievable.
  In this case, the order may not be eligible for refund or free reshipment.
• All clearance products are final sale and can't be returned or exchanged.
  Please note that some clearance items may have minor imperfections (which do not affect functionality). Please consider this carefully before making a purchase.
• For orders with a specific deadline, we will make every reasonable effort to complete and ship the order on time. However, delivery dates can't be fully guaranteed. If the estimated delivery timeframe meets the requested date, the order will be shipped as scheduled. Any unexpected delays during transit are beyond the seller's control and are not considered the seller's fault.