FAQ

A: Neither. Our costumes use a special size system. Your usual clothing size may not apply, so please measure yourself carefully.

A: Not always. The size chart usually reflects body measurements, not the garment itself. Please check the size title to confirm.

A: The final fit depends on the costume version and your personal comfort preference.

A:

• Wear thin, tight clothing when measuring.
• Ask someone to help you if possible for more accurate results.
• Measurements can be taken in centimetres or inches.

Please refer to the measurement diagram below for guidance.

A:

• Check our Kids Cosplay Collection.
• For other costumes, please check if sizes 6XS or 3XS for kids are available.
• If they are not, please contact our customer service at una@cosfun.com to confirm whether a custom size is available (a custom fee may be required).

A: Currently, custom sizing orders can only be placed by contacting our customer service via email at una@cosfun.com.

• Choose any product available for custom sizing.
• Email us with the product link or ID.
• Provide your height, chest, waist, and hip measurements.

A: Please refer to our shoe size chart. Our shoes are made according to Chinese sizing (CN Size).

Choosing a size based on the foot length recommended in the size chart is usually the most accurate method. However, due to possible measurement errors, selecting a size based only on foot length may sometimes lead to choosing the wrong size. We recommend converting from the size you usually wear and then measuring your foot length as a secondary reference.

A:  The shipping time depends on the shipping method you choose. The estimated delivery time for each shipping option can be viewed before payment at checkout.

Total delivery time = Processing time + Shipping time.

In-stock items will be shipped within 2 business days. For non-in-stock products, please refer to the product page for the production/processing time.

A: Yes. Once shipped, tracking information will be sent to your order email. 
(Please make sure the email address used for your order is available.)

A: Customs duties depend on the policy of each country. We can't confirm it. If you have questions please contact us at una@cosfun.com.

A:

• Please check the package for any damage before signing. If you find any damage, refuse the delivery and file a claim with the courier company.

A: We will choose the most suitable courier based on the shipping option selected.
If you have special requests please contact us via una@cosfun.com.

A: Leave a message with your deadline when ordering or contact us by email.
(Make sure your email is available, as we will contact you there if necessary.)

A: We may declare a lower value to help you avoid or reduce customs fees. If you have any special requests, please contact us via email.

A: It depends on the shipping method you choose.
With fast shipping, delivery usually takes 4–8 business days.

A: No. Ready-to-Ship items may only have limited sizes available.

A: Please check the blog: Essential Tips for Washing Cosplay Costumes.

A: Please contact us within 72 hours after receiving your order and provide:

• Your height, chest, waist, and hip measurements
• Photos of the costume and measurements

This helps us check the issue and provide a solution.

A: Contact: una@cosfun.com within 48 hours.

• If you’ve signed for the package and the outer packaging is damaged, please take clear photos and videos before opening it.
• If the package appears intact but any items inside are damaged or missing, please take photos of the affected items.
• Please do not use the items until the issue has been resolved.

A:

• If the return is due to a product defect or our mistake, we will handle the solution.
• If the return is due to personal reasons (such as wrong size selection or change of mind), the buyer is responsible for the return shipping cost.

A: It depends on the costume. Some costumes allow separate parts to be purchased. Please contact us with the product link to confirm. Email: una@cosfun.com

A: Yes! To start a custom cosplay order, please send us an email to: una@cosfun.com with the following details:

• Name of Series / Source:
• Character Name:
• Package Includes (costume, accessories, etc.):
• Budget:
• Expected Finished Date:
• Front & Back Character Images:
• Your Body Measurements (height, chest, waist, hips):
• Extra Requests:

A: These represent different quality levels of our cosplay costumes.

• B-QUALITY
  Budget-friendly costumes designed for events like Halloween.
  Made with simpler materials but still recognizable.
  Processing time: 5–15 days.
• A-QUALITY
  Designed to meet basic cosplay needs with good balance of quality and price.
  Size range is inclusive for most customers.
  Processing time: 10–20 days.
• AA-QUALITY
  Better materials and improved details.
  Closer to the original character design.
  Processing time: 10–65 days.
• AAA-QUALITY
  Premium level costumes with the finest materials and highest level of detail.
  To maintain quality standards, size availability may be limited.
  Processing time: 15–90 days.