Payment & Shipping

1. Payment Methods

At CosFun, we prioritize your convenience and security. We offer a variety of secure payment methods to ensure your shopping experience is seamless.

We currently accept the following payment options:
• Credit/Debit Cards: Visa, Mastercard, American Express, JCB, Discover, Diners Club, Apple Pay, and Google Pay.
• Paypal: You can securely pay using your PayPal balance or via cards linked to your PayPal account.

Payment Security: Your privacy and security are our top priority. All payments are processed through secure, encrypted payment gateways to ensure your financial information is protected. We do not store your credit card details on our servers.

2. Shipping & Delivery

We ship worldwide. Please note that for certain regions, additional information may be required due to logistics or local carrier restrictions.

Processing Time: Once your payment is received, we begin processing your order within 24 hours. Because many of our items are custom-made or require careful quality inspections, please refer to the specific processing time listed on each individual product page. During peak seasons (such as Halloween), processing times may slightly increase.

Shipping Methods Estimated Delivery: We offer three shipping tiers:
• Fast Shipping: 3–7 business days
• Standard Shipping: 7–14 business days
• Airmail Shipping: 15–35 business days
Note: These shipping times are estimates and may vary depending on the destination country. Shipping costs are calculated at checkout based on package weight and destination.

3. Customs, Duties, and Taxes

Please be aware that our shipping rates do not include customs fees, import duties, or taxes charged by your destination country.
• The customer is responsible for any additional customs clearance charges.
•We have no control over these charges and cannot predict what they might be.
•Please contact your local customs office for more information if you are unsure.

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your package's progress on the courier’s official website.

If you have any trouble tracking your order, please feel free to reach out to the courier or our support team at una@cosfun.com.

5. Order Changes & Cancellations

We understand that plans can change. Please note our policies regarding modifications:
• If you need to change or cancel your order, please contact us within 12 hours of placing it.
• Once production has started, custom orders can't be canceled.
• nce an order has been shipped, we are unable to change the shipping address or cancel the order.