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Shipping & Returns
Shipping Informations:
When we receive your payment, Your orders will be dealt within 24 hours.Normally, it will take 7--50 working days(check the detail on product page) to make your cosplay costume after we got your payment. It will then take about 5--20 working days for the package travel from our warehouse to your mailing address. So, you can get your costume in 12-70 working days.
We will ship it by EMS, DHL, Airmail. And we will add the tracking number thru our order system after we got it, and then our order system will send an email to you. We shipping worldwide for all the Costume on our site. For some accessories and special offers, customer should bear the shipping cost.
Shipping methods :
1)US Shipping
Your item will ship from our US Warehouse, the delivery day is 5-7 days. Please confirm that the shipping address the same as the PayPal address.
2) Stand Shipping
It will take 18-30 days to delivery
3)Fast Shipping
It will take 16-20 days to delivery,once choose Fast shipping,you need to tell me specific date you want to get it.
4)Hong Kong Post
It will take 20-35 days to delivery. Please confirm that the shipping address the same as the PayPal address.
5) Ready to Ship
It will take 5-7 days to delivery.
Returns Policy
1. We only accept refunds for accessories, wigs, and standard size costume (not include the cross-dressing costume).
2. We don't accept the return or change for the cross-dressing costume since the cross-dressing costume is the custom costume.
3. Returns or changes must be made within 7 days of receiving orders.
4. We will offer 100% refund only for parts in the products which are defective, or sent by mistake.
5. If you want to return or change the items by yourself mistake or subjective case, the round-trip postage is born by the buyer.
6. We don’t accept refunds for custom sizes and customize costume, our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it’s impossible to cancel the order. Please make a careful decision.
7. We don't accept any return or refund for costumes that are washed or not in their original size.
8. All clearance products are final sale and do not accept returns or exchanges.
Please be aware that some items may have minor imperfections (which do not affect functionality). Please consider these factors carefully before making a purchase.